Support and Training

We provide our customers with comprehensive technical and specialist support.

Comprehensive support for our customers

We are happy to help answer your queries! Support is available by telephone and email as well as online (with our FILERO Online Support Questionnaire). We also offer Beam2Support (remote support) which is particularly useful when dealing with more complex queries.

Keeping costs down

FILERO’s intuitive user interface means that no specific training is necessary for the average end user to start using FILERO and to understand the basic functionality. The detailed explanations in FILERO’s Online Help ensure that the user receives considerable support. The amount of required training is therefore considerably reduced and limited in the main to those colleagues who will be in charge of setting up the structure of the applications as well as defining and managing parameters in your FILERO system.

Training should take place as close as possible to the date that you begin to operate FILERO. This will ensure that there is not too long a delay between training and practical use of the system. Because FILERO and the Caché database system are so flexible, it is also possible to make a test system available for the purposes of training staff.

Basic conditions for FILERO training:
  • Each participant needs their own computer where training can be followed and practiced.
  • WINDOWS basics and practical experience of the Windows environment
Programme for training days:

(excludes travelling time)

  • 9:00am – 10:45am
  • 11:00am – 12:30pm
  • 1:30pm – 3:15pm
  • 3:30pm – 5:00pm

Each day of training comprises 6 hours and 30 minutes of training.

FILERO training normally takes place at your organization. If this is not possible there is a fully equipped training room at LIB-IT DMS GmbH. Training contents and schedules as well as the number of days’ training will be agreed in detail and depend on the software installation.

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