FILERO - Support form

filero-online-support

Type of support
Type of support*
Problem description
FILERO function, where problem occurs?
When did the problem occur (date)?
What did you do when the problem occured?
What did you do directly before the problem occured (e.g. which button was pressed)?
Which system user (name) was logged in?
Can the problem be reproduced by an other system user?
Confirmability
Is it a unique problem or can it be repeated?
Repeatable
Problem occurs on one single / several / every data set(s)?
Frequency
If repeatable: Was this the first time? Do you have any idea about the reason?
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